Our Parts Team
Our Parts and Services teams are specialized by product lines as follows:
Telescopic Seating Parts Department:
Available from 7:30 am to 4:00 pm C.S.T. (Mon. - Fri.)
Email them directly at alt.servicegroup@irwinseating.com
Contact them with our Contact Us Form
Call toll free at (844) MY IRWIN (694-7946) and press #4 when prompted
Fixed Seating Parts Department:
Available from 8:00 am to 4:30 pm E.S.T. (Mon. - Fri.)
Email them directly at partsandservice@irwinseating.com
Contact them with our Contact Us Form
Call toll free at (844) MY IRWIN (694-7946) and press #1 when prompted
Click here to download a FIXED Seating parts request form
The following information is helpful when placing a parts order:
- Name and number of contact person
- Name of the theatre or installation, and any prior names if changed through the years
- Ship to: city and state
- Original order number if known
- Year it was originally installed
We are able to review history of shipped orders to assist you in ordering replacement parts when necessary.
We require a $50.00 minimum order. If the parts ordered do not total $50.00, you will be asked if you want to order additional product to meet the $50.00 minimum. If you do not want to order additional parts, you will be invoiced for $50.00.
Our goal is to provide replacement parts to you within 3-4 weeks once we have received your purchase order; however, discontinued, long-lead time or custom parts may take longer.